We can only accept items returned to us within 14 days from the date your order was received to be eligible for a refund.

If you return your items after 14 days from the date your order was received, we can only offer an exchange to another item of the same value.

Items must be returned in their original packaging

All tags must still be attached to the unworn item/s

Items must not contain any evidence of wear, stains or odours

Headwear, underwear or swimwear cannot be returned due to hygiene reasons

If the above is not adhered to when you make the return, we reserve the right to return the item back to you.


Please be very careful when trying products on please ensure not to leave marks on the product as we will not be able to arrange an exchange or refund for any item returned to us with any marks or stains. 


Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty.

All items must be returned to us before a refund or replacement is issued.

Please don't use scissors or knives to open your package; you are able to just tear the packaging open.

Returns with scissor or knife marks will not be accepted.

Please note that we do not offer free returns.

All costs of returning are customers responsibility.

In the case of an exchange, the items will be sent back out to you free of charge.

If you have not tracked your parcel back to us we cannot accept any liability for it, it is your responsibility to ensure your return reaches us.

Please fill in the returns sheet provided with your order.

No printer? No problem, please include the following in your return:



Order number (e.g. #12345)

Full Name

Email Address

Reason For Return (e.g. Refund/ Exchange)

Exchange Item & Size (If it's and exchange)

Items must be returned in their original packaging

All tags must still be attached to the unworn item/s

Items must not contain any evidence of wear, stains or odours

Headwear, underwear or swimwear cannot be returned due to hygiene reasons

If the above is not adhered to when you make the return.

We reserve the right to return the item back to you.



Please Send All Returns to:

Prè London Ltd
Space Station House
16 Highlands Road
Solihull
B90 4ND

Please keep an eye on the tracking for your return as this makes its way back to us. Once you see this has reached our team please allow 3 working days for this to be processed (allow up to 5 working days during busy periods). Within this time you will be sent an email to confirm your refund has been processed. It can then take a further 5 working days to appear in your bank account.

If you can see your return has reached us and more than 5 working days have passed please contact us.

You can exchange your item for a different size or colour (at the same price) by sending this back to us.

All exchanges are processed in line with our live stock levels.

 If the item you have requested as part of your exchange is out of stock you will automatically be refunded in line with our returns policy.

We are not offering free returns and it is the customer's responsibility to send the item back to us.

If you have not tracked your parcel back to us we cannot accept any liability for it, it is your responsibility to ensure your return reaches us

We offer refunds to your original payment method on all items returned to us within 14 days from the date of your delivery.

We accept all major debit cards and credit cards.

Visa, Visa Debit / Delta, Visa Electron, MasterCard Debit, MasterCard, UK Maestro, American Express, PayPal, LayBuy and Pre London Gift Card.

All transactions are processed via Shopify Payments or PayPal and are encrypted for your safety.

All payments must be made before your order is shipped to you. We work closely with Verified by Visa & MasterCard SecureCode to provide you with a safer shopping experience when using your card online.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.

Additional validation and fraud checks are carried out internally.

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company.

Discount Codes and offers are valid on full price items only unless otherwise advertised. To take advantage of an offer, the relevant Promotion Code must be entered at the checkout.

In the unlikely occurrence you have received an incorrect item, a faulty item or something is missing from your order please email our customer service team at info@prelondon.com and one of our Customer Service Specialists will assist you.

If your tracking shows your parcel has been "returned to sender" this is most likely due to an address issue. If this occurs please contact our customer service team at info@prelondon.com and one of our Customer Service Specialists will assist you.

The estimated delivery date is provided in your order confirmation email. Please allow up until this date for the parcel to arrive. You will be able to keep track of your order with the tracking link provided in your shipping confirmation email. If, however, the date has passed and you still have not received your order please contact us at info@prelondon.com.

For UK orders if you are not available when the item is ready to be delivered to you, the courier will leave a calling card or you will need to reach out directly to the courier to redirect your parcel.

This will give you options on how to retrieve your parcel. This is also updated on your tracking link with royal mail and DPD