https://www.prelondon.com/pages/contact-us 

We have now resolved this issue, and have provided new services for Ireland and the Rest of Europe.

Please note that you will not pay any extra fees, tariffs or duties to receive your order, the price you see - is the price you pay. 

If you have any concerns or need assistance with placing orders please get in touch with our customer service team who will be happy to help here >

Due to current circumstances, customers might encounter some delays in order delivery and return processing.

We continue to take sufficient measures following the governments guidelines to ensure we protect the welfare of you, our customers and our team. The utmost hygiene and care is taken when packaging and shipping orders.

Our courier services are now offering a contact-free delivery and you will no longer be required to sign hand-held devices, for your safety the driver will sign on your behalf. Full track and trace functionality will still be available, giving you complete visibility as normal.

Next Day Delivery - £5.95

Our Next Day delivery service is delivered Monday - Friday by DPD. This is a premium service and you will receive a 1 hour delivery time slot via Text message on the morning of your delivery. Please note you need to place your order before 2.00pm to be eligible for Next Day Delivery.

Standard Shipping - FREE

Our Standard Shipping is a 3-5 day service Mon-Fri and will be delivered with  Royal Mail. When your order is shipped you will get a tracking number for you to see when the item will be delivered.

ROYAL MAIL SIGNED FOR 1ST CLASS - £4.95

This is a tracked and Signed for service and will take roughly 1-3 working days to be delivered.

Orders placed after 2.30PM on Friday up until 2.00PM on Monday will be delivered 1-3 working days later. Working days are Monday-Friday. Deliveries are not made on Sundays using this service.

Free Standard Delivery for orders over £60.

TRACKED 3-5 DAY SHIPPING - £6.95

This is a tracked and Signed for service and will take roughly 3-5 working days to be delivered.

Orders placed after 2.30PM on Friday up until 2.00PM on Monday will be delivered 3-5 working days later. Working days are Monday-Friday. Deliveries are not made on Sundays using this service.

Free Standard Delivery for orders over £100.

Please note that you will not pay any extra fees, tariffs or duties to receive your order, the price you see - is the price you pay. 

Express Delivery - £11.99 

1 - 2 Day service

Standard Tracked & Signed Delivery - £7.99

7 - 10 Day service

Free Express Delivery - Spend over £100 to qualify.

Orders must be placed before 2.00PM GMT for same working day dispatch.

Working days are defined as Monday to Friday and exclude Bank Holidays.

Please note, couriers do not deliver on bank holidays, so please allow an extra day for delivery over Easter.

TRACKED 3-5 DAY SHIPPING - £7.95 - 3 to 5 Day Delivery

Orders must be placed before 2.00PM GMT for same working day dispatch.

Working days are defined as Monday to Friday and exclude Bank Holidays.

Please note, couriers do not deliver on bank holidays, so please allow an extra day for delivery over Easter.


Free Standard Delivery for orders over £100

Please note that you will not pay any extra fees, tariffs or duties to receive your order, the price you see - is the price you pay.

TRACKED 3-5 DAY SHIPPING- £7.95 - 3 to 5 Day Delivery

Orders must be placed before 2.00PM GMT for same working day dispatch.

Working days are defined as Monday to Friday and exclude Bank Holidays.

Please note, couriers do not deliver on bank holidays, so please allow an extra day for delivery over Easter.


Free Standard Delivery for orders over £100.

Please note that you will not pay any extra fees, tariffs or duties to receive your order, the price you see - is the price you pay.

TRACKED 3-5 DAY SHIPPING - £7.95 - 3 to 5 Day Delivery

Orders must be placed before 2.00PM GMT for same working day dispatch.

Working days are defined as Monday to Friday and exclude Bank Holidays.

Please note, couriers do not deliver on bank holidays, so please allow an extra day for delivery over Easter.


Free Standard Delivery for orders over £100.

Please note that you will not pay any extra fees, tariffs or duties to receive your order, the price you see - is the price you pay.

TRACKED 3-5 DAY SHIPPING - £7.95 - 3 to 5 Day Delivery

Orders must be placed before 2.00PM GMT for same working day dispatch.

Working days are defined as Monday to Friday and exclude Bank Holidays.

Please note, couriers do not deliver on bank holidays, so please allow an extra day for delivery over Easter.


Free Standard Delivery for orders over £100.

Please note that you will not pay any extra fees, tariffs or duties to receive your order, the price you see - is the price you pay.

TRACKED 3-5 DAY SHIPPING - £7.95 - 3 to 5 Day Delivery

Orders must be placed before 2.00PM GMT for same working day dispatch.

Working days are defined as Monday to Friday and exclude Bank Holidays.

Please note, couriers do not deliver on bank holidays, so please allow an extra day for delivery over Easter.


Free Standard Delivery for orders over £100.

Please note that you will not pay any extra fees, tariffs or duties to receive your order, the price you see - is the price you pay.

TRACKED 3-5 DAY SHIPPING - £7.95 - 3 to 5 Day Delivery

Orders must be placed before 2.00PM GMT for same working day dispatch.

Working days are defined as Monday to Friday and exclude Bank Holidays.

Please note, couriers do not deliver on bank holidays, so please allow an extra day for delivery over Easter.


Free Standard Delivery for orders over £100.

Please note that you will not pay any extra fees, tariffs or duties to receive your order, the price you see - is the price you pay.

ROYAL MAIL SIGNED FOR INTERNATIONAL - £14.95 - 5 to 10 Day Delivery

Orders must be placed before 2.00PM GMT for same working day dispatch.

Working days are defined as Monday to Friday and exclude Bank Holidays.

Please note, couriers do not deliver on bank holidays, so please allow an extra day for delivery over Easter.

The shipping fee or order total does not include customs and duties and this will be charged accordingly by customs in your own country, based on the order value of your shipment.